Privacy Policy
Updated: November 8, 2025
This policy explains how Les Gardiens Ferme Alternative, operating under the trade name Sick & Twisted Pepper Seeds, collects, uses, stores, and protects your personal information.
By visiting our website or making a purchase, you accept this Privacy Policy and consent to the collection and use of your information in accordance with the terms described below.
Personal Information Officer
Les Gardiens Ferme Alternative / Sick & Twisted Pepper Seeds
Email: info@sickandtwistedseeds.com
Information We Collect
We may collect the following types of information:
- Identification Data: first name, last name, mailing address, email address, phone number.
- Order Data: products purchased, amount, payment method (no banking data is stored).
- Browsing Data: IP address, device type, visit duration, pages viewed, language preferences.
- Communication Data: messages sent via our forms or by email.
Purposes of Collection
The collected data is used for the following purposes:
- Process and ship your orders
- Inform you of your order status
- Answer your questions and support requests
- Manage our after-sales service
- Send, with your consent, offers, news, or newsletters
- Improve the user experience on our site
Consent
Your consent is obtained:
- When you fill out a form, make a purchase, or subscribe to our newsletter
- When you continue browsing after being informed about the use of cookies
You can withdraw your consent at any time by writing to us at: info@sickandtwistedseeds.com
Data Sharing and Disclosure
Your personal information is never sold or rented to third parties.
However, it may be shared with trusted partners only when necessary for:
- Order processing and delivery (e.g., Canada Post)
- Payment processing (e.g., secure payment services)
- Website maintenance or hosting
These partners are required to respect the confidentiality and security of your information.
Data Retention
Your information is retained only for the period necessary to achieve the objectives mentioned above, or according to applicable legal requirements (e.g., accounting, taxation).
Unused data is securely deleted or anonymized.
Security
We implement technical and organizational measures to protect your personal information against loss, theft, unauthorized access, disclosure, or modification.
While we take these precautions, no method of electronic transmission or storage is entirely secure.
Cookies
Our site uses cookies to improve your experience and analyze traffic.
These files do not allow us to identify you personally.
You can disable cookies in your browser settings, but this may limit certain site functionalities.
Access, Rectification, and Deletion of Information
In accordance with Law 25, you have the following rights:
- Access to your personal information
- Rectification in case of error or change
- Deletion or withdrawal of consent, where permitted by law
To exercise your rights, contact our officer at: info@sickandtwistedseeds.com
External Links
Our site may contain links to other external sites.
We are not responsible for the content, policies, or privacy practices of these third-party sites.
Policy Modifications
We reserve the right to modify this policy at any time to remain compliant with current legislation.
Changes will be published on this page, with an updated date.
Your continued use of the site constitutes acceptance of the revised version.
Applicable Law
This policy is governed by the laws of the province of Quebec (Canada).
Any dispute will be submitted to the competent courts of the Arthabaska or Drummondville district.